Responsible Gaming

Our approach to responsible gaming

Gambling involves risk, and there is no guaranteed way to predict or influence the outcome of a game. Every result is determined by the applicable rules and chance involved. A win does not make a future win more likely, and a loss does not mean that a win is due. Understanding this can help you make informed choices and avoid chasing outcomes.

WSM Casino supports a balanced approach to gambling. Players should treat gambling as paid entertainment and only use money that they can comfortably afford to lose. Gambling should not be used to pay bills, manage debt, replace income or recover previous losses. It should also not interfere with work, study, relationships, health or other important responsibilities.

You must be legally entitled to gamble in the place where you are located. Online gambling is intended for adults, and account holders may be required to complete age and identity checks. Do not allow another person to use your account, and never gamble on behalf of someone else. Keeping your account details private can also help you remain responsible for your own activity.

A balanced gambling routine

• Decide how much time and money you will spend before you start.
• Keep gambling separate from essential household spending.
• Take regular breaks and avoid playing when tired, upset, stressed or affected by alcohol or other substances.
• Do not borrow money, sell possessions or use credit to continue gambling.
• Accept losses as part of gambling and never try to win them back by increasing your stakes.
• Keep other interests and activities in your routine so gambling does not become your main source of entertainment.

It can be useful to keep a simple record of your gambling activity, including the time spent playing and the money deposited or lost. Reviewing this information can give you a clearer view of your habits than relying on memory alone. If the figures are higher than expected, take a break and consider speaking with an independent support service.

Tools to help you stay in control

Planning your gambling in advance can make it easier to keep within limits. Before playing, consider setting a budget for the session, a maximum amount you are prepared to lose and a time at which you will stop. Once a limit is reached, finish the session rather than changing the limit because you feel disappointed or confident.

Deposit and spending limits

Where account controls are available, you may be able to set a limit on deposits or other spending activity over a selected period. Choose an amount that fits your personal budget, not an amount based on what you hope to win. A limit is most effective when it is set before gambling begins and left in place for the intended period.

Review your limits regularly, particularly after a change in your income, expenses or personal circumstances. Increasing a limit during a gambling session can make it harder to keep control. If you are considering a higher limit because you have lost money, stop playing and take a break instead.

Time, breaks and reality checks

Time can pass quickly during online play. Use breaks, reminders or other personal routines to check how long you have been playing. Step away from the device, have water, eat a meal or do another activity. If you find it difficult to stop when planned, that is a reason to reduce your gambling and consider using stronger account controls.

Taking a break or closing an account

If you want time away from gambling, use any available cooling-off, timeout or account closure options. A temporary break may be useful when you want to reset your habits. Account closure or self-exclusion may be more suitable when you do not want to gamble for a longer period. Read the relevant terms carefully and use the support options shown on the website if you need help understanding the available choices.

Self-exclusion is a personal decision to prevent or restrict access to gambling. Once requested, it may not be possible to reverse the decision immediately. Do not create another account or use another person's account to get around a restriction. If you believe you need a permanent or extended break, seek independent advice as well as using the account tools available to you.

Protecting your account

Use your own account only and keep your login details private. Avoid allowing another person to make deposits, place bets or access your account. Keeping your activity separate from other people's gambling can make it easier to monitor your decisions and apply your own limits. If you believe someone else has accessed your account, stop using it and follow the available account security process.

Recognising when gambling may be causing harm

Problem gambling can affect anyone. It is not defined only by the size of a loss or how often a person plays. The important question is whether gambling is becoming difficult to control or is causing problems in your life. Early action can reduce the impact on your finances, relationships, work and wellbeing.

Possible warning signs

• Spending more time or money gambling than you intended.
• Increasing stakes or playing for longer to feel the same excitement.
• Trying to recover losses by gambling again, often called chasing losses.
• Feeling restless, irritable or worried when you cannot gamble.
• Hiding gambling activity, losses or account transactions from family or friends.
• Borrowing money, using credit or missing payments because of gambling.
• Gambling during work, study or family time, or neglecting other responsibilities.
• Losing interest in activities that you previously enjoyed.
• Feeling guilt, shame, anxiety or low mood after gambling.
• Making repeated attempts to cut back or stop without being able to do so.

One warning sign does not provide a diagnosis, but it is a good reason to pause and review your gambling. Several signs, or any serious financial or emotional impact, should be treated as a prompt to stop gambling and seek support. You do not need to wait for a crisis before asking for help.

Steps you can take now

1. Stop gambling and take a break before making further decisions.
2. Use available limits, timeout, closure or self-exclusion controls.
3. Tell someone you trust what is happening so you are not managing the problem alone.
4. Review your bank accounts and budget, and remove easy access to gambling funds where appropriate.
5. Do not borrow money or make financial decisions while trying to recover losses.
6. Speak with an independent gambling counsellor, financial counsellor or health professional.
7. If you feel unsafe or are experiencing an immediate mental health crisis, contact emergency services or an urgent crisis support service in your area.

Chasing losses is particularly risky because it can lead to larger deposits, longer sessions and decisions made under pressure. A previous loss cannot be changed by continuing to play, and there is no reliable strategy that guarantees recovery. The safer response to a loss is to stop, review your budget and allow yourself time away from gambling.

Getting help in Australia

Independent support is available for people who are concerned about their own gambling, as well as for family members, friends and others affected by someone else's gambling. Australian gambling support services can offer confidential information, counselling, financial guidance and practical strategies. Services may be available online, by telephone or in person, depending on your location.

You can look for help through the official Australian Gambling Help Online service, your state or territory gambling help service, a registered health professional or a financial counsellor. These services can help you understand your options without requiring you to manage the situation alone. Independent support can be useful even if you are unsure whether your gambling is a problem.

Support for family and friends

Gambling harm can affect household finances, trust and emotional wellbeing. If someone close to you is gambling in a way that concerns you, set clear boundaries around shared money and avoid covering losses or debts without advice. Choose a calm time to explain what you have noticed, use non-judgemental language and encourage the person to seek professional support.

You can also seek support for yourself. A counsellor or financial counsellor can help you understand how to protect your wellbeing, manage practical concerns and decide what boundaries are appropriate. You are not responsible for controlling another adult's gambling, and you do not have to deal with the effects on your own.

Our role and your responsibility

We provide information and account features intended to support safer gambling, but no tool can replace personal judgement or professional advice. You are responsible for reviewing your gambling, setting limits that reflect your circumstances and using available controls when needed. If a feature is not available or does not meet your needs, stop gambling and seek independent help.

For questions about responsible gaming tools or an account restriction, use the support options shown on the website. Do not send sensitive personal or financial information through an unsecured channel. Our responsible gaming information is general in nature and does not replace legal, financial, medical or counselling advice.

If gambling is no longer enjoyable, is affecting your life or feels difficult to control, the safest step is to stop and ask for help. Taking action early is a sign of strength, and support is available. You can return to this page whenever you need a reminder of the tools, boundaries and support options that may help you stay in control.