Privacy Policy

About this Privacy Policy

WSM Casino respects the privacy of players in Australia and aims to handle personal information responsibly. This policy describes the general types of information an online casino website may collect, why that information may be used, how it may be shared, and the measures used to help protect it.

This policy applies to information collected through the WSM Casino website, account services, customer support channels and related online features. It applies whether information is provided directly by a player, collected automatically when the site is used, or received from a service provider involved in account administration, payment processing, verification, security or technical support.

The information requested by the website may vary depending on the services used, the player’s account activity and the checks that may be required. Players should provide information that is accurate, current and complete. Keeping account details up to date can help with account administration, identity checks, transaction processing and support.

Some pages or services may contain links to websites operated by other organisations. Those websites have their own privacy practices and players should review the relevant privacy information before providing personal details. This policy does not govern information collected independently by third parties.

This policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version published on this page will apply to information handled after the updated policy becomes available. Players should check this page occasionally for changes.

Information we may collect

The information handled by an online casino site depends on how a player interacts with it. It may include information supplied during registration, information created through account activity and technical information collected automatically. Typical categories include:

• Account details, such as a player’s name, date of birth, residential details, username, contact details and account preferences.
• Verification information, including documents or information used to confirm identity, age, address, account ownership or eligibility to use particular services.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction amounts, transaction dates, account balance information and records of related enquiries.
• Gaming and account activity, such as login history, selections, stakes, results, responsible gaming settings, account changes, support interactions and other activity connected with the account.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, time zone, approximate location and information about how the website is accessed.
• Cookie and similar technology data, including information about visits, preferences, pages viewed, session activity and interactions with website features.
• Communications, including messages sent to support, information provided in privacy requests and records needed to manage questions, complaints or account assistance.

This information is generally handled to run and protect the account, complete verification and anti-fraud checks, process payments and transactions, provide customer support and meet legal or operational obligations. The type and amount of information collected should be relevant to the service or activity involved.

Verification documents and other sensitive account information should only be provided through the account or support process made available for that purpose. Players should not send passwords, access codes or unnecessary personal information in a message. If a player is unsure how to provide a document securely, they can contact support before sending it.

Information from other sources

Where appropriate, information may be received from payment providers, identity and verification services, fraud prevention providers, technical service providers or other organisations supporting the operation of the website. Information may also be generated when a player uses a device or browser to access the site. Information received from another source is handled for purposes connected with account administration, security, compliance or service delivery.

How information is used and shared

Personal information is used for purposes connected with providing and managing casino services, maintaining a secure website and meeting relevant obligations. Depending on the circumstances, information may be used to:

• Create, operate and maintain a player account.
• Process deposits, withdrawals and other account transactions.
• Confirm identity, age, account ownership and eligibility to use the services.
• Carry out security, anti-fraud, anti-money laundering and other risk checks.
• Detect, investigate and prevent unauthorised activity, misuse, collusion, cheating or other prohibited conduct.
• Provide customer support, respond to questions and manage complaints or account requests.
• Remember relevant settings and preferences and support the proper operation of account features.
• Understand website performance, improve functionality and identify technical faults.
• Send service messages about accounts, transactions, security, important changes or other necessary administration.
• Send marketing communications where permitted and where the player has provided, or otherwise has, the required choice to receive them.
• Meet legal, tax, auditing, record-keeping, responsible gambling and other applicable obligations.
• Protect the rights, property, safety and security of players, WSM Casino, service providers and other relevant parties.

Information may be shared with organisations that help operate the website or provide related services. These may include payment and banking service providers, identity verification and fraud prevention providers, technology and hosting providers, customer support tools, professional advisers and security providers. Such organisations are expected to handle information only for the relevant service or purpose and in accordance with applicable requirements.

Information may also be disclosed where reasonably necessary to comply with a legal obligation, respond to a lawful request, protect the security of the services, investigate suspected fraud or unlawful activity, enforce site terms, or protect a person from harm. Information is not intended to be sold as a standalone personal information list.

Marketing choices

Players may choose not to receive promotional marketing where an opt-out option is provided. Service, account and security messages may still be sent because they are necessary for account administration or the use of the services. A marketing preference can be changed, or consent to marketing can be withdrawn, by contacting support@wsmcasino.click.

Cookies, security and retention

Cookies and similar technologies

WSM Casino may use cookies and similar technologies to keep sessions working, remember settings, support account functions, understand how the website is used and help identify unusual activity. Some cookies may be needed for core features, while others may support performance, preferences, analytics or relevant communications.

Cookies are small files or similar identifiers stored on a device or accessed through a browser. They can help a website recognise a returning browser, maintain a secure session and remember choices made during a visit. Cookie information may be combined with other technical information for the purposes described in this policy.

Players can manage, restrict or remove cookies through their browser settings. Blocking or removing some cookies may affect the availability or performance of account features and may require preferences to be selected again. Browser controls differ, so players should check the settings and help information for their chosen browser.

Security measures

Appropriate technical and organisational measures are used to help protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission methods and procedures for handling information. Access to personal information is limited to people and service providers who need it for an appropriate purpose.

No website or electronic storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential, log out from shared devices and contact support promptly if they suspect that an account or device has been accessed without permission.

How long information is kept

Information is generally kept for as long as it is reasonably needed for the purpose for which it was collected, including account administration, security, dispute handling, auditing and other legitimate business needs. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your privacy rights and how to contact us

Players may have rights regarding the personal information held about them. These rights can depend on the type of information, the reason it is being used and applicable privacy requirements. A request may need to be checked before action is taken so that personal information is not disclosed to the wrong person.

To exercise a privacy right or ask a question about the handling of personal information, contact support@wsmcasino.click. This privacy support process can be used to request access to personal information, correction of inaccurate or incomplete information, deletion of personal information where it is no longer required or can lawfully be removed, and withdrawal of consent to marketing communications.

• Access: ask for information about the personal information held and, where appropriate, a copy of that information.
• Correction: ask for inaccurate, out-of-date or incomplete information to be corrected.
• Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to retain it.
• Marketing consent: withdraw consent to promotional communications or request a change to marketing preferences.
• Questions or complaints: ask how information is collected, used, shared, protected or retained.

A request should include enough information to identify the relevant account and clearly explain what is being requested. Additional information may be required to verify identity. Requests will be considered within a reasonable period and in accordance with applicable requirements, although the time and process may depend on the nature and complexity of the request.

Deleting information or restricting its use may affect the ability to operate an account, complete verification, process transactions, provide support or meet legal and security obligations. Some information may therefore need to be retained or used despite a request for deletion or restriction. Where a request cannot be completed in full, the reasons may be explained to the extent permitted.

Players should contact support@wsmcasino.click promptly if they believe account information is incorrect, suspect unauthorised access, wish to withdraw marketing consent or have concerns about the use of their personal information. Privacy questions and requests will be handled carefully, with reasonable steps taken to protect account security and respect the player’s privacy rights.